Cannot Create Connection, Please Check Connection Params

Why do authentication fail for the User account when using Integration Services and logs the error "Connector [uipath-freshworks-freshservice] does not have any connections" in Event Viewer.

Current limitation with Connections: Connections created / updated are specific to the user and the platform. - Accessing Connectors .

Root Cause: User running the automation integrated with the Connector is different from the user who created the connection.


  • To run the automations use the same user account that is used to create the connection.
  • Provide enough permissions to the Robot Account within the Orchestrator and create a new connection using the Robot Account.