Issue Description
Troubleshooting steps
Approach 1#:
Please try troubleshooting steps mentioned in our Kb article
- Restart the system after implementing the steps in the system
- Troubleshoot document solves most of the issue , follow the below steps in case if doesn’t work.
Approach 2#:
If the above mentioned does not work, kindly use “Start Process” activity to open IE and verify .
- Upgrade IE to version 11 and check if that resolves the issue
Approach 3#:
Firstly, can you confirm you have IE selected in the properties tab of your Open Browser Activity:
In addition, can you ensure you have IE turned on from within Windows Features.
Approach 4#:
If the issue still persists please follow below steps to reset IE:-
-
Click Start, please type "inetcpl.cpl" (without quotation marks) in the Start Search bar and press Enter to open the Internet options window. -
Switch to the Advanced tab. -
Click the Reset Internet Explorer Settings button. -
Click Reset to confirm the operation. -
Click Close when the resetting process finished. -
Un-check Enable third-party browser extensions option in the Settings box. -
Click Apply, click OK.
Also, you can refer below link -