Cannot communicate with Internet Explorer Browser - Troubleshoot steps

Issue Description

Troubleshooting steps

Approach 1#:

Please try troubleshooting steps mentioned in our Kb article

  • Restart the system after implementing the steps in the system
  • Troubleshoot document solves most of the issue , follow the below steps in case if doesn’t work.

Approach 2#:
If the above mentioned does not work, kindly use “Start Process” activity to open IE and verify .

  • Upgrade IE to version 11 and check if that resolves the issue

Approach 3#:

Firstly, can you confirm you have IE selected in the properties tab of your Open Browser Activity:

In addition, can you ensure you have IE turned on from within Windows Features.

Approach 4#:

If the issue still persists please follow below steps to reset IE:-

  1.  Click Start, please type "inetcpl.cpl" (without quotation marks) in the Start Search bar and press Enter to open the Internet options window.
    
  2.  Switch to the Advanced tab.
    
  3.  Click the Reset Internet Explorer Settings button.
    
  4.  Click Reset to confirm the operation.
    
  5.  Click Close when the resetting process finished.
    
  6.  Un-check Enable third-party browser extensions option in the Settings box.
    
  7.  Click Apply, click OK.
    

Also, you can refer below link -

4 Likes