Hi everyone,
The UiPath chrome extension is installed, and i have attached screenshot of the extension settings for reference. Rebooting the machine helps sometimes, and reinstalling the extension fixes the issue temporarily but after a while the problem comes back again.
Has anyone experienced a similar issue where browser extension randomly stops responding even though it is properly installed??
Any guidance or best practices would be really helpful.
Thanks for the help 
Hi @Mridul_iyer
Welcome to UiPath Community!
This mostly happens due to group policy or security restriction on the machine or may be Messaging Host Exe was not running or blocked
you can check from this:
The UiPath Chrome extension is present in the Chrome Web Store. In fact, there are several Chrome extension versions, bundled with different Studio versions.
The installation directly from the Chrome Web Store is not presented in the online doc because the extension should be installed either from Studio, or with the Studio Installer UiPathStudio.msi, or with SetupExtensions.exe, to ensure a correct installation of all the components.
Possible causes for disabled extension:
For reference, here is a summary of the installation methods available for Chrome extension:
1. Per-user enabled manually
/chromeUiPathStudio.msi without Admin rights2. Per-machine enabled manually
/chromeglobal3. Group Policy Online
/chromepolicyglobal4. Group Policy Offline
/chrome-policy-offlineSo, the first 2 installation methods require the extension to be enabled manually in the browser, after installation.
The benefit of the installation using Group Policy is that the extension is automatically enabled in the browser. The extension cannot be disabled when installed using this method, so it should solve these types of issues.
Hi @Mridul_iyer
Welcome to the Community
This is not a permissions issue (as your screenshot confirms). It’s mainly a Chrome–Robot communication stability problem. Please try this steps
1.Close all Chrome instances completely
Ensure no chrome.exe processes are running (Task Manager) before starting the automation.
You can also use a Kill Process (chrome) activity.
2.Verify Chrome profile
Make sure the UiPath extension is installed in the same Chrome profile that UiPath launches during automation.
3.Restart UiPath Robot service
Restarting the UiPath Robot Service (not just Studio) often restores the extension connection.
4.Disable “Continue running background apps when Chrome is closed”
Chrome → Settings → System → turn this OFF.
5.Avoid Incognito unless required
Incognito mode can cause instability unless explicitly needed.
6.Keep Chrome and UiPath versions compatible
After Chrome updates, reinstalling the extension once is expected.
7.Ensure same user session
For attended automations, Chrome and the robot must run under the same Windows user
Hope it resolve your issue if yes then please mark as solved .
Thanks & Happy Automations
Hi @Mridul_iyer
This is temp. issue, due to some group policies or antivirus..
pls check with IT Team.
For more:
https://docs.uipath.com/studio/standalone/2023.10/user-guide/chrome-group-policies#group-policies
Happy automation with UiPath
Hi @Mridul_iyer
Yes, I’ve seen this behavior before. Even when the UiPath Chrome extension is installed, it can stop responding randomly due to browser updates, corrupted extension state, or Chrome running in the background after a crash.
A few things that helped in my case:
Reinstalling works only temporarily because it resets the extension state. Usually, cleaning up background Chrome instances and keeping versions aligned fixes the issue long-term.
Hope this helps
Hi @Mridul_iyer ,
First Clean your cookies & chache from your browser and disable “collect error” field and then close your browser.
After that goto the location where UiPath installed and first uninstall extension by
“path”/SetupExtensions.exe/ chrome/uninstall
as shown in the below screenshot
After that install chrome extension using
“Path”/SetupExtensions.exe/ chrome
As shown in below screenshot
Then go to browser and click on install extension popup
Issue will be resolved.
You can refer below screenshot for edge browser and chrome browser extension installation
most chances are the group policies if its a corporate laptop
generally because of chromenaticemesaaging.exe not running also it can happen
you can check the frequent issues and fixes here..even group policy issue and the fix is mentioned
cheers
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