Can orchestrator call the service now api to create an incident for application exception or fault

[A581043 (Mahendra Jadhav)]

Hi guys,

can we call the service now api in uipath orchestrator to create an incident directly when there is an fault or application exception

[loginerror (Maciej Kuźmicz)]

Hi @A581043

In short, yes. Please install the UiPath.Web activity package. It will provide you with a HTTP Request activity that can do just that

[A581043 (Mahendra Jadhav)]

So i need to install this package in uipath studio or orchestrator.

Could you please provide an brief on this context

[loginerror (Maciej Kuźmicz)]

Yes, in Studio.

Please see my post here with an example:

HTTP Request postman

Sure, check out this sample project: ExampleHTTPRequest.zip (10.5 KB) [image] It opens a webhook.site and then sends a request to its address. The request contains JSON body and a custom header: [image] [image] [image] [image] I hope it gives you an idea. Check out our Forum for more examples

[Sonalk (Sonal)]

Could you provide clarification here.

What is webhook.site here?

Will it automatically create ticket if i pass servicewow path as webhook.site?

[loginerror (Maciej Kuźmicz)]

@Sonalk

Could you provide clarification here.

Sure

@Sonalk

What is webhook.site here?

It is this site, it generates a random URL for you and then allows you to send requests to it and view them, that’s it.

@Sonalk

Will it automatically create ticket if i pass servicewow path as webhook.site?

No. It’s just a receiving, testing site where you can compare outputs from different sources (i.e. from Postman and from Studio).

[Cristian_Negulescu]

Hello Mahendra,
Yes, I think you can for starting with UiPath webhooks I recommend this movie:

UiPath Orchestrator send text to MS Teams via Webhooks (Chatbot)

and some scripting in ServiceNow you find here:

Start UiPath process from ServiceNow | ServiceNow call UiPath | Script

Thanks,
Cristian Negulescu