How to collect logs using support bundle in Automation Suite?
Using the Automation Suite Support Bundle Tool
A support bundle is a collection of diagnostic information, logs, and relevant data that can help support teams analyze and troubleshoot issues more effectively.
Get the Automation Suite Support Bundle tool by downloading the file supportability-tools.zip. The latest version of supportability-tools works with all Automation Suite versions.
Before running the Automation Suite Support Bundle tool, navigate to the installer folder. Find the installer in the following location or anywhere downloaded.
Here are the steps to to download support bundle for latest version 2023.10.0
- Navigate to installer folder using following command:
- # cd /opt/UiPathAutomationSuite/{version}/installer
- Download the latest support bundle tool using following command:-
- # wget -O ~/supportability-tools.zip https://download.uipath.com/automation-suite/2023.10.0/supportability-tools-2023.10.0.zip
- Unzip the support bundle using following command:
- # unzip supportability-tools-2023.10.0.zip -d support-tools
- Navigate to support-tools folder using following command:
- # cd support-tools
- To start using the Automation Suite Support Bundle tool, run the following command:
- # bash support-bundle.sh
Automation Suite Support Bundle Tool Parameters
- Running only bash support-bundle.sh collects logs from the S3 store of the past 7 days
- To collect logs from a particular date, run bash support-bundle.sh -F 2021-06-22 -D 1, use
- -F as date in YYYY-MM-DD format
- -D as number of days for which you want to collect the logs from the start date in -F (default value is 7 days).
- Currently logs are collected for almost all the namespaces used in Automation Suite. If required to collect logs for only particular namespaces, run bash support-bundle.sh -N uipath,uipath-infra, use
- -N as list of required namespaces to collect the logs.