Automation Suite Support Bundle Generates Empty Logs

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Why is Automation Suite support bundle script creating empty logs?

Issue Description:

  • After exporting a support bundle, a large majority, if not all, generated logs will be empty with a file size of 0 bytes.
  • Search for the following error message within the support-bundle.log file:
    • gzip: 20230412-0.log: unknown suffix -- ignored && cat: 20230412-0: No such file or directory.



Root Cause:
The support bundle packaged with v2022.10 of Automation Suite produces empty logs due to a bug in the generate-support-bundle.sh script.

Resolution:
Approach #1: Modify the support-bundle/scripts/generate-support-bundle.sh script

OLD CODE (lines 335-340)
for chunk in $all_chunks
do
    gzip -d "$chunk"
    file_name=$(echo "$chunk" | cut -d '.' -f 1)
    cat "$file_name" >> "$LOG_LOCATION"
done



NEW CODE (lines 335-344)

for chunk in $all_chunks
do
    file_name="$chunk"
    file_extension=$(echo "$chunk" | cut -d '.' -f 2)
    if [[ "${file_extension}" == "gz" ]]; then
       gzip -d "$chunk"
       file_name=$(echo "$chunk" | cut -d '.' -f 1)
    fi
    cat "$file_name" >> "$LOG_LOCATION"
done

Approach #2: Replace the support-bundle package with a version >= 22.10.6