Api Error when run in Orchestrator

Help Orchestrator
,
1

I’ve a solution that use a Action Center to interage with costumer.
When I run in Studio, the process is right, but after I publish, I have the follow error:
Create Form Task: {“error”:{“code”:“UnsupportedApiVersion”,“message”:“The HTTP resource that matches the request URI ‘https://rbla-orchestrator.br.company.com/forms/TaskFormLayouts/CreateTaskFormLayout’ does not support HTTP method ‘POST’.”,“innerError”:null}}

In company we have a Dev and Production Environment. This error occurs only in Dev Orchestrator.

PS: We use on premise

2

Hi @Thiago_INF2007

could you share which is the version of Orchestrator for this Dev Enviroment ?

3

© UiPath 2023

Orchestrator 2020.10.2

4

@Thiago_INF2007

Take a look at Compatibility Matrix to see if the version is supported

Overview - Compatibility Matrix (uipath.com)

5

I use the same version in Production and NonProduction, but this error occurs only in NonProduction

6

Does the robot you’re using have the correct permissions? Compare them between the prod and nonprod robots.

7

The error message “UnsupportedApiVersion” indicates that there might be a version mismatch or an issue with the compatibility between the UiPath Orchestrator API version and the version used in your process.

Here are some steps you can take to address this issue:

  1. Check Orchestrator Versions:
  • Verify that the Orchestrator version in your development (Dev) environment is compatible with the version of the UiPath activities and packages used in your process. Ensure that the activities and Orchestrator versions are in sync.
  1. Update Activities and Packages:
  • In your UiPath Studio, check for updates to the UiPath.System.Activities and UiPath.Web.Activities packages. Make sure that you are using the latest versions that are compatible with your Orchestrator version.
  1. Check API Version in Process:
  • In your UiPath Studio project, check if you have specified a specific Orchestrator API version in your HTTP Request activities or other activities related to the Orchestrator API. Ensure that the version specified is supported by your Orchestrator environment.
  1. Check Orchestrator Server Configuration:
  • Verify the Orchestrator server configuration in your Dev environment. Ensure that the Orchestrator API is properly configured and accessible. Check for any custom configurations or settings that might affect the API calls.
  1. Compare Dev and Prod Configurations:
  • Compare the Orchestrator configurations between your Dev and Production environments. Look for any differences in versions, settings, or configurations that might be causing the issue.
  1. Check Orchestrator Logs:
  • Review the Orchestrator logs in your Dev environment for any error messages or details related to the unsupported API version. The logs may provide additional insights into the root cause.
  1. Contact UiPath Support:
  • If the issue persists and you are unable to identify the root cause, consider reaching out to UiPath Support for assistance. Provide them with details about your Orchestrator versions, configurations, and any error messages you have encountered.
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