AI Enabled Customer Feedback Automation
Use Case Description
Automobile Service center is looking for a process automation with Machine Learning integration to capture the handwritten feedback and classify them as “ Positive “ &“ Negative “.
Further they are looking at uploading the feedback on social media and also follow up the customer with an automated email before a customer service executive reaches out in person.
AS-IS WORKFLOW, TO-BE WORKFLOW
Other information about the use case
Industry categories for this use case: Customer Service, Marketing Sales
Skill level required: Advanced
UiPath Products that were used: UiPath Studio, UiPath AI Center, UiPath Automation Hub, UiPath Document Understanding, UiPath Orchestrator, UiPath Task Capture
Other applications that were used: Facebook Developer App - Facebook Post API
Other resources: Bot execution demonstration: https://youtu.be/zEOWdM1Ydnc
Process Design Document: https://drive.google.com/file/d/1L1-wSO0BtpHRyALN897E4lrSWXqJy3k3/view?usp=sharing
What is the top ROI driver for this use case?: Improve customer experience
