AI Enabled Customer Feedback Automation

AI Enabled Customer Feedback Automation

Use Case Description

Automobile Service center is looking for a process automation with Machine Learning integration to capture the handwritten feedback and classify them as “ Positive “ &“ Negative “.

Further they are looking at uploading the feedback on social media and also follow up the customer with an automated email before a customer service executive reaches out in person.

AS-IS WORKFLOW, TO-BE WORKFLOW

TO_BE_Workflow.pdf

Other information about the use case

Industry categories for this use case: Customer Service, Marketing Sales

Skill level required: Advanced

UiPath Products that were used: UiPath Studio, UiPath AI Center, UiPath Automation Hub, UiPath Document Understanding, UiPath Orchestrator, UiPath Task Capture

Other applications that were used: Facebook Developer App - Facebook Post API

Other resources: Bot execution demonstration: A game changer for Customer Retention Management | UiPath DevCon HyperHack 2020 | 2nd Rank Winner - YouTube

Process Design Document: Customer_Feedback_Automation_PDD.pdf - Google Drive

What is the top ROI driver for this use case?: Improve customer experience