Automobile Service center is looking for a process automation with Machine Learning integration to capture the handwritten feedback and classify them as “ Positive “ &“ Negative “.
Further they are looking at uploading the feedback on social media and also follow up the customer with an automated email before a customer service executive reaches out in person.
Industry categories for this use case: Customer Service, Marketing Sales
Skill level required: Advanced
UiPath Products that were used: UiPath Studio, UiPath AI Center, UiPath Automation Hub, UiPath Document Understanding, UiPath Orchestrator, UiPath Task Capture
Other applications that were used: Facebook Developer App - Facebook Post API
Other resources: Bot execution demonstration: A game changer for Customer Retention Management | UiPath DevCon HyperHack 2020 | 2nd Rank Winner - YouTube
Process Design Document: Customer_Feedback_Automation_PDD.pdf - Google Drive
What is the top ROI driver for this use case?: Improve customer experience