HyperHack-2023 - Acces-O-Bots - FeedForward

HyperHack-2023 - Acces-O-Bots - FeedForward

Use Case Description

An integral part of Product Managers and Customer Experience Managers is gathering insights from customer feedback and creating business strategies that leverage that insight. But they are faced with mountains of feedback that comes from so many sources and platforms, and manually analyzing it requires enormous resources.

We propose a hyper-automation solution for this use-case, with RPA robots regularly collecting the feedback from all sources of interest, AI-powered Communications Mining for analyzing the feedback and extracting insights, and a UiPath App as the entry-point to this solution, where users can request the data for the chosen sources, for a select timespan, and see custom visualizations as well as go and further explore the same data in Communications Mining, to make full use of its reporting capabilities.


Other information about the use case

Industry categories for this use case: Marketing Sales

Skill level required: Intermediate

UiPath Products that were used: UiPath Studio, UiPath Apps, UiPath Data Services, UiPath Communications Mining, UiPath Orchestrator

Other applications that were used: MS Exchange, Python

Other resources: -

What is the top ROI driver for this use case?: Accelerate growth and operational efficiency