After Upgrade, encountering HRESULT:0x800AC472 Error

Help
1

Hi All,

I am facing a problem which I am unsure of why it is happening, and how to resolve it.

Before:

Robot interacts with Microsoft Excel 2016, (stored on SharePoint/OneDrive) ==> There was no issues and it works seamlessly.

After:

However, recently, there was an upgrade to Microsoft Office 365 ProPlus, and for some reason, the workflow fails at excel application scope with HRESULT:0x800AC472 Error / Workbook is lock etc.

I did some research and understands that this is because of excel running in the background. However, I do not have any excel open but when I go to task manager, there is excel in it. I also saw some workarounds which is to kill the excel process before running the workflow however, it does not work.

Thanks for the help in advance!

Regard

2

Hi All anyone has ideas on the above? Thanks in advance!