You have more licenses allocated to your services than you have available to your organization

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How to get rid of "You have more licenses allocated to your services than you have available to your organization.." message from Automation Cloud ?

Error Message:

image (5).png


Resolution: Follow below steps to remove the error message

  1. Login to Automation Cloud and navigate to "Admin-->Licenses" page
  2. Select "Robots & Services" tab and take a note of available runtimes (Attended, Unattended, Testing, etc.)
  3. Navigate to "Admin-->Tenants" page and identify the tenant that is using the runtimes from step #2
  4. Click second icon from the right for that tenant. It looks like below

1.png

  1. Decrease the number of runtimes to match the count in step #2 and click "Save" button
  2. Re-load the page to see "You have more licenses allocated...." message disappear

Note: This effects Orchestrator if all the runtimes (Attended, Unattended, Testing, etc.,) are used. Hence, double-check to make sure if it's okay to remove the runtimes or check with the Sales team to purchase more runtimes.

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