URL Link In Action Email From Automation Hub Causing Error "Automation Hub Is Not Enabled For This Tenant"

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Why is URL Link in Action Email from Automation Hub Causing the Error " Automation Hub is not enabled for this tenant" ?

Issue Description: After Clicking a Link in an Email Sent From An Action In Automation Hub, the Following Error is thrown,

Troubleshooting Steps:

  1. Try copying the hyperlink from the email notification and paste the hyperlink into an incognito browser. Verify if the same error message is still thrown.
  2. Has a Full Migration been Performed on the Tenant that is experiencing the issue? If not, try performing a full migration, now verify if the same error message is still thrown..
  3. Has Automation Hub been enabled for the Tenant? To check this, an Administrator would open Orchestrator on the Cloud portal -> Admin -> Tenants -> click the desired tenant drop-down. Check to ensure that the Automation Hub is enabled.

If the above does not help, check the following:

  • Attach the invitation email the user received for review
  • Does the user receiving the invalid URL link in the email shows as active, inactive or pending in Automation Hub Admin Console > Manage Access > Assign Roles?
  • What is the Automation Hub URL?
  • Is SSO configured for the organization?
  • Was the user previously able to access Automation Hub, or is this the first time attempting to access Automation Hub?