Unknown installed version showing at orchestrator

[smita.mobifly (smita)]

Hello Guys,

My machine successfully connected but unknown installed version showing at orchestrator.

While running the BOT, getting popup as a execution has been cancelled., its working fine at previous version

version 19.2.0

[lakshman (Ganta lakshman)]

Is your Orchestrator connected to your UIPath studio ?

[aditya.prakash (Aditya)]

Hi Smita

check you have created bot, connected it to Studio>
you should check, whether you are using latest version or not>(Go to environment, update latest version of )

Regards
Aditya

[smita.mobifly (smita)]

I have published my BOT, and process sucessfully created

[smita.mobifly (smita)]

i am using latest version 19.2.0 of studio and robot

[Jhunior (Jhunior Cordova Alejos)]

@smita.mobifly, Hi, how did you solve it?. I have the same problem

[loginerror (Maciej Kuźmicz)]

Hi @Jhunior

See here for the potential solution:

Execution has been cancelled

Hi everyone, I had this error myself. I fixed it by provisioning my robot in Orchestrator with full domain\username instead of just username in this field. So, this was not working: [image] But as soon as I changed it to this, it started working again without the error message: [image] You can get the exact value of domain\username with this command in the command line: [image] Please let me know if it fixed it for you! It seems like in the past Orchestrator would accept just the usernam…

[Jhunior (Jhunior Cordova Alejos)]

@loginerror Thank you, it’s working

[bcorrea (Bruno Correa)]

so they are 2 separate problems, one is fixed using domain\user but how about the version thing? is happening to me as well in community 19.4…

[loginerror (Maciej Kuźmicz)]

Hi @bcorrea

Is the issue still there? I wanted to suggest a simple machine restart as a first measure, but that would probably happen by now.

[smita.mobifly (smita)]

@bcorrea,

create new environment and set project.

[Scott_Strain]

In my testing in sit I found the case I made the machine mattered. I used lowercase but it wanted uppercase

[aleiva (Alejandro Leiva)]

Hi,

The name of the machine in Orchestrator should be the same as the “Machine Name” in the Robot Tray whenever you are trying to connect the Robot. This solved the issue for me. Find below a screenshot for your reference.

Regards.

[tranthao240495 (Thao Tran)]

Hi, I still got that problem, even when I provided full domain\user. Any suggest? Thanks

[Tevernaugh (Tevernaugh Davis)]

This happened to me and it was due to the orchestrator and Robot tray on the server were disconnected. I went into orchestrator settings and rebuilt the connection and the unknown went away.