Undeliverable of outlook mail message

RPA Discussions
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when i m sending an outlook mail message it doesnot sent…in uipath it doesnot show any error but when i check my outlook mail box it shows undeliverable

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then its an issue with the receiving email server.

theres a lot of reasons e.g.

  • their company email server rejected external email ,
  • server is temporarily unavailable / overloaded,
  • email address couldn’t be found
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its my personal email account

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Hey @guptasweb

You mean to say it is getting stuck in outbox or you are getting notified like the mail is undeliverable?

Thanks
#nK

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correct… and if i want to use if activity then how to use it??

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Hey @guptasweb

I have mentioned two scenarios,

  1. Stuck in outbox

  2. Undeliverable to mailbox

Which one you are facing ?

Thanks
#nK

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if you manually send email does it also say undeliverable?

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2 undeliverable to mail box

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Hey @guptasweb

So are you using an invalid email then ? Any RCA done to understand why it is getting undeliverable?

Thanks
#nK

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yes i m using the correct mail…what is RCA?

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Root Cause Analysis

So when you send the email manually is that still the same ?

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actually i m using send outlook mail activity

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Hey @guptasweb

That’s fine. But most probably what I think is the issue is not related to UiPath but the email itself.

So if you can send an email manually once to the same email which you tried from bot will give some clue

Thanks
#nK

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ok…let me try

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if i want to use if activity then how to do it??

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It’s based on hoe you are receiving the undeliverable email ?

I’m how much time ! We need to make a check on that which may not be the recommended approach.

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email
email957×613 68.5 KB

i m receiving this error

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but when i use smtp it shows this type of error
smtp

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Hey @guptasweb

Here it looks like the SMTP connection failed.

Try keeping the SecureConnection prop value as None

Thanks
#nK

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I will suggest check message size,

Close the Outlook from Task manager.