Unable to take screenshot when running from Orchestrator

[egleason1 (Egleason)]

I have a process that needs to open a webpage (PowerBI) and then take a screenshot. It works fine when running from attended. It will not take the screenshot when running from the orchestrator with the machine disconnected. I am using Microsoft edge to open the webpage. I have tried every solution I can find but still no go.

[Anil_G (Anil Gorthi)]

@egleason1

can

@egleason1

Does it throw any error?

is the robot in service mode?

Can you try logoff instead of disconnect

cheers

[Sudharsan_Ka]

HI @egleason1

Can you check this in the machine that throws error?

Unattended but working only when the screen is open

Thanks a lot @seanrockvz13 for explaining to me about many things. After checking the whole system setting again . I have come to know that the path is installed with the Robot type as User Mode in the non-working VM . After the reinstallation is done with the robot type as Service Mode the VM is working fine. [image] If anyone faces the same issue you need to check this first in task manager->Details [image] There should be a Service. host available in the running state for unattended and…

Regards
Sudharsan

[egleason1 (Egleason)]

When I am logged off it won’t run at all, I have an open ticket for that. The only error I get is object not set to an instance of an object and when I look in the folder the screenshot is not there.

I have a service running for robot.