Unable to fetch the task details from servicenow with get task activity

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1

I am looking for a way to use the Get Task activity in UiPath to fetch the tasks from a specific assignment group in ServiceNow. Has anyone been able to achieve this and can offer some advice?

2

@Dada_Peer1

Welcome to the UiPath forums!

There’s a dedicated set of UiPath activities for use with ServiceNow. See if what you’re looking for is here: https://docs.uipath.com/activities/other/latest/user-guide/servicenow-get-servicenow-record and let me know if it works out for you

Thanks!

3

I have tried to use the ‘Get Task’ activity to get tasks from ServiceNow, but it is not capturing tasks from the exact assignment group(s) that I need. Is there a way to specify multiple WHERE conditions in this activity?

4

I’m trying to retrieve the tasks from a specific assignment group and I have been able to get the task numbers successfully. However, I need to get the specific data included in each of these tasks. Could you please guide me on how I could achieve this ?

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@Dada_Peer1

I shall guide you, have you completed the items on this page and what does your current workflow look like: https://docs.uipath.com/activities/other/latest/user-guide/servicenow-quickstarts?

Thanks!

6

Yes, I have established the connection to ServiceNow instance and getting the task details which I need exactly .

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@Dada_Peer1

Thank you for the confirmation. The details of the task is returned as a JSON object, which part do you need help with?

Thanks!