Unable to Fetch ServiceNow Incident by Case Number using UiPath Integration Service - Record Not Found / ACL Error

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Hi Everyone ,
Objective
I want to retrieve the description field of a ServiceNow incident ticket using the case number (e.g., INC0000239912) and pass that to a GenAI activity for classification. I tried get records, search records activities from servicenow integration service, but doesn’t worked. Can someone guide on these request ?
Any guidance or working examples would be greatly appreciated! :folded_hands:
Thanks!

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@rameespk23

please follow this

using search record…it can be something like number=incidentumber..please check the guide shows how to get query from service now ui as well

cheers

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Thanks , @Anil_G for your attention.
Attached links are for classic integration activities right ? , I am using integration service. Are both of them follows same steps ?

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@rameespk23

Yes the queries remain same only auths differ

Cheers