If still the issue persists follow the below steps:
Increasing the timeout value in your FTP server (Manage FTP Site->Advanced Settings->Connections) and check.
Also, ensure there is no firewall enabled.
Please check with your IT team if
Verify port 21 for FTP and Robot services are allowed through firewall.
Hi @Jane there is a case that when you configure an ftp with Linux, and you connect it does not do it in the root path, then what you must do move on that route towards the root example, i did this to up to the root path: