Unable to authenticate with API calls

I am unable to authenticate using the orchestrator API - getting an errorCode of 1000 and a message saying “Invalid credentials, failed to login.” even though the credentials are correct. We tried creating a new user and got a different error code, stating that the password needed to be changed, but once it was changed, the previous error showed back up stating that the credentials are incorrect. This is happening in both the swagger interface and in Postman. Has anybody else seen something like this?

We are on prem and Orchestrator v2020.4.1

Hi @jasonnguyen,
Having on-prem orchestrator allows you to contact with our technical support. Please use this way :slight_smile:

Hello Jason,
Check this video how to call Process ON-PREM:

Cristian Negulescu