Uipath, does not work on Service Now, via Chrome

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1

Hello everybody,
I have a “compatibility” problem between Uipath and ServiceNow, via Chrome.
Given that the same RPA project developed on ServiceNow, via IE (no edge) works well, an internal update is expected and therefore the migration to Chrome.
I have installed the uipath extension. (I use it on other bots on other websites).
but despite the extension running, I don’t hook to page elements.

Ex: entered on Service Now, I have to click on FAVORITES
image

If I try to reconstruct the CLICK on the favorities object, however, uipath hooks itself to the whole web page and not to the object.
This happens anywhere on the web page.
Does anyone know what it depends on and if there is a way to fix it?

Thanks
Aaron

2

Intact: I have partially solved the problem.
I updated the package:
image

Now I can click on the menus and navigate to Service-Now.
However, I cannot hang on to the tables.

image
image1061×442 36.8 KB

I cannot extract the data from the table.
I can’t click on the single cells of the table.

Anyone have a solution please?
thks
aaron

3

Hello

I am facing the same issue on Firefox browser… Did you find any solution to this problem?

4

Even I am facing the same issue, After service now update UiPath is throwing error

5

I didn’t solve it, but I found a compromise with the customer.
It has kept the old type “view”, only for the user used by the bot.
That way it can work.
It’s not a “UiPath” solution… but I’ll share it for those who have the same problem.

The alternative maybe would be to use API, but I’m not able to work with this.