UI Path receive inbound customer support calls

[davanam_karthik]

Hello Team,

Can UiPath receive phone calls from customers and answer queries to customers ?
Speech to Text and Text to Speech or is there any new packages available for the same

[lrtetala (Lakshman Reddy)]

Hi @davanam_karthik

Please check on this

Twilio Activities Public Preview Release

Description Twilio is a leading cloud communication company that enables software developers to programmatically interact with a variety of communication channels including voice/phone, SMS/text, email, chat and web channels. Twilio offers a rich set of communication REST APIs to build communication workflows in a variety of applications and scenarios. The UiPath.Twilio.Activities package offers activities to initiate outgoing phone calls or send SMS messages. Activities List Twilio Scope …

Cheers!!

[Anil_G (Anil Gorthi)]

@davanam_karthik

Welcome to the community

You can try using a combination of Communications mining, Google text to speech c0onversion api and integrate all together

cheers