Troubleshooting Communication Error With Prediction Model In Document Manager

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How to troubleshoot Communication Error with Prediction Model in Document Manager?

Issue Description:

The users face a problem with the Document Manager session as the 'Prediction Model' functionality fails, and the system presents an error message, "Communication Error With Prediction Model In Document Manager."

Resolution Steps:

  1. Verify Skill Status:

The possible cause of the error could be that the skill related to the prediction is not active or operational.

  • If the skill has been stopped or deleted, it is required to redeploy it.

  1. Update Prelabelling URL:

The Prelabelling URL is supposed to be correctly configured to point to the deployed skill.

Follow these steps to update the Prelabelling URL:

  • Access the Document Manager: Open the Document Manager interface or platform where you are facing a communication error.
  • Find the Prelabelling URL: Within the settings or configuration section, locate the field or option labeled "Prelabelling URL."
  • Update the Prelabelling URL: Modify the Prelabelling URL to point to the correct skill that is deployed and active.
  • Save the Changes: After updating the Prelabelling URL, save the changes to ensure they are effective.

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  1. Test the Predict Feature:

Before using the Predict functionality, all necessary fields that need to be extracted must be created. Using the Predict functionality without creating necessary fields will result in a communication error.

  • Use of Pre-labelling URL: After updating the Pre-labelling URL, perform a test to check whether the predict feature now functions correctly.
  • Triggering the prediction model: Upload a document or use the appropriate action within the Document Manager to trigger the prediction model.