Save Mail Message

Hey everyone,

I’m saving email through Save Email Message activity, as .eml, this e-mails have pdfs as attachments. When I sent this as attachment of other email and I received them I can open them but my problem is that when I try to open the PDF’s inside a message pops up saying: image

Anyone have a clue what I have to do to be able to open the PDF’s.

Thx in advance and best regards

Can you try saving them as msg, just as a test?
What do you use to open the eml? You can use the save attachment activity and try to see if the pdfs are ok.

Initially I tried with .msg but when I tried to open the msg when I received them in other e-mail as attachment, a pop up appears saying that i dont have permissions or the file was already open. If I save the attachment with that specific activity there’s no problem. The thing is, I open the PDF’s to get some information, but if this information is missing, I want to send back the all e-mail and not only the attachment(PDF’s) and tha’s why I’m saving the email’s as title.eml.

Thx in advance.

we do support saving emails as .eml, only but sometimes .msg might work (depending from where you get your emails)
let me give it a try myself and see what happens.

so, tested myself with get outlook mail message and save it to a folder. then used this saved email as attachment in a send outlook email activity. i had an email with 2 simple pdf attachments, worked just fine opening them in Thunderbird

how do you open the saved emls to check the attachments and what pdfs are those? what do you use for get emails and send emails?

I’m attempting this and having issues. Can someone share a sample workflow? Thanks!

I’m all good on this. It was working i just didn’t have the move to completed folder and didn’t realize it was working. :wink:

1 Like

Hey Man,

could you share the part of the workflow where you are trying to save? would help a great deal.


let me know if this doesn’t help you.
Read Email Upload to AWD Portal and Move To Folder.xaml (10.7 KB)

Hello tmartin, I just used your example of how to save an outlookmessage as .eml.
But for me it does not work correctly. When I save a message with attachments as en .eml and open it from the folder, it doesn’t show the attachments.

Also when I have an imbedded picture in the mail, it doesn’t show it in the saved .eml but it says
image "

Is there another way to save the email?



This job is not saving the attachment. It is just saving the email so i can upload it. I would have to look into this more to see if a way to save attachment. I haven’t had a need to do that yet. When we do this we have to go to a website and download a file and save it to a folder.

The way i have it in my flow it saves the email and it looks just like the email. I don’t have any pictures in my emails.

Here is a sample of the saved email:

Hello edward.hulleman, do you have the solution for this case? i have the same Problem.

Hello, I have the same problem.

I save the email as eml but when we open it with an outlook or thunderbird I can read the text but when open the PDF file (inside outlook) the PDF shows same error. We are saving about 4.000 emails (eml files) a month.
It only occurs in a minimal part of that emails, but the outcome are inconsistent.

thank you