Robot Error: Failed to install package

Help
1

Dear Sir/Ma’am,

Requesting help ASAP:

The project got successfully published to the orchestrator. Now when we download the package from the system tray it shows a UIPath Robot Error error popup “Failed to download package”. In the system tray settings, I see robot connected. In the orchestrator >> Robots >> the robot status is Available. The uipath version is 2018.3 and is enterprise. Please help.

In the Eventviewer logs we see the following:
“Failed to InstallPackage, System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Failed to install package ‘Demo.1.0.7166.17393’ (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.Exception: Failed to install package ‘Demo.1.0.7166.17393’
at UiPath.Service.Impl.PackageProvider.d__4.MoveNext() in D:\a\1\s\Robot\UiPath.Service\Impl\PackageProvider.cs:line 70
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Messages.MessageDispatcher.d__18.MoveNext() in D:\a\1\s\Robot\UiPath.Service\Messages\MessageDispatcher.cs:line 260).”

1 Like
2

As you said that machine is connected to Orchestrator. If you publish any process then it will be published into orchestrator and you won’t find it under system tray.

If you want to download that package then do it from orchestrator processes page.

3

I find the process under system tray. After publishing I update the orchestrator. Then all i have to do is to download the package in my system. For that I need to use the system tray. And when I do that I get the error described above.

1 Like
4

Hi Siddarth,

Do you have other processes successfully downloaded to this machine? This error is specific to this process?

Regards,
Shiju Mathew

1 Like
5

Hi Siddharth,

Did you resolve the issue?
I am facing same issue, with all packages and not specific to one.

1 Like
6

Hi @roma.sodha,

Check your project folders for any temporary files. Check each of the folders inside your project. if you find a file starting with “~”, delete that file, publish again, map the published version in the orchestrator and then try downloading the package. This worked for me. The issue was temporary files.

3 Likes