AgentHack submission type
Enterprise Agents
Name
Vikram S
Team name
Four Minds
How many agents do you use
Multiple agents
Industry category in which use case would best fit in (Select up to 2 industries)
Healthcare Pharma
Complexity level
Advanced
Summary (abstract)
The agent collects user information and fills out the hospital admission form, categorizes the medical issue, and identifies the appropriate specialist. It checks doctor availability, suggests suitable appointment slots, handles user confirmation or rescheduling, and finalizes the booking with a notification sent to the user.
Detailed problem statement
Hospitals and healthcare facilities often face challenges in efficiently managing patient appointments, especially when dealing with high volumes of incoming requests and manual processes. These challenges include accurately categorizing medical issues, checking specialist availability, and handling appointment bookings in a timely and user-friendly manner. Additionally, manual appointment scheduling and confirmations lead to administrative overhead, errors, and increased patient wait times. There is a need for a streamlined, automated solution that can quickly categorize medical conditions, recommend the right specialist, check availability, confirm appointments, and send timely notifications - all while ensuring a smooth user experience and reducing the workload for hospital staff.
Detailed solution
The agent streamlines the process of medical issue categorization, doctor availability checks, and appointment booking. Upon user interaction, the agent collects personal details such as name, age, symptoms, and medical history, which are then used to categorize the medical condition and recommend the appropriate specialist. The system checks the availability of the identified specialist, suggests suitable appointment slots, and requests user confirmation or rescheduling if necessary. Once the user confirms the preferred time, the appointment is finalized and booked in the hospital’s scheduling system. A notification, such as an email is sent to the user with the appointment details and reminders closer to the appointment date. This process enhances the user experience by automating the entire workflow, ensuring accurate specialist matching, real-time appointment availability, and timely reminders, while reducing the manual workload for hospital staff.
Demo Video
Expected impact of this automation
The solution, powered by agentic automation, is expected to significantly improve the current system by enhancing efficiency, accuracy, and user experience. Automation will streamline the entire appointment scheduling process, from categorizing medical conditions to booking appointments, reducing the need for manual intervention and allowing hospital staff to focus on more critical tasks. The system’s ability to accurately match patients with the right specialist based on their symptoms will minimize human errors, leading to better patient care. Patients will enjoy a seamless experience with real-time availability checks, instant confirmations, and automated reminders, improving satisfaction and reducing no-shows. Additionally, by automating these processes, the hospital will reduce operational costs associated with manual scheduling and administrative tasks, optimizing resources and improving overall operational efficiency.
UiPath products used (select up to 4 items)
UiPath Agent Builder
UiPath Apps
UiPath Studio
Integration with external technologies
Gen AI
