AgentHack submission type
Enterprise Agents
Name
Vineeth Shenoy
Team name
Neural Dispatch
Team members
@shahazeer_ummer_d @melroy_dsa @kilian_ezra
How many agents do you use
Multiple agents
Industry category in which use case would best fit in (Select up to 2 industries)
Healthcare Pharma
Operations
Complexity level
Intermediate
Summary (abstract)
Agentic Consultation Management is a smart, end-to-end solution that automates key hospital workflows using UiPath Agents. From check-ins and rescheduling to consultation tracking, agents dynamically extract and process patient data, leverage Gen AI to recommend alternate doctors when needed, and trigger Action Apps to notify staff and route tasks. The result is seamless, real-time coordination across departments reducing delays, minimizing manual effort, and enhancing the overall patient experience.
Detailed problem statement
- Hospital front desks handle repetitive manual tasks from appointment bookings to check-ins and rescheduling especially during patient surges or emergencies.
- These processes consume valuable staff time on routine actions, leaving less room for human judgment and empathy in handling complex patient needs.
- As the volume of interactions increases, cross-department coordination (doctors, labs, pharmacy) becomes more difficult to manage efficiently, affecting both workflow smoothness and the overall patient experience highlighting the need to automate what can be automated and let people lead where intellect matters.
Detailed solution
- Our solution, leverages UiPath Agentic Automation to streamline hospital front desk operations by automating routine, rule-based tasks across the patient journey from booking and rescheduling to check-ins and follow-ups.
- Each patient interaction triggers a dedicated automation instance that uses intelligent agents, Action Apps, and GenAI to handle form data, suggest alternate doctors, coordinate across departments, and notify relevant staff in real time.
- This allows hospital staff to focus on intellect-driven, empathetic tasks, while bots handle the rest ensuring faster service, improved accuracy, and a smoother patient experience, even during high-pressure scenarios.
Demo Video
Expected impact of this automation
Process schedule and frequency: Per Appointment Event (Multiple Times Daily)
Manual Effort per Appointment: 10-20 mins
Current Manual Effort per Year: 2200 Hours
Time Saved: Automates 90% of repetitive receptionist tasks - appointment booking, check-ins, rescheduling, and doctor coordination saving over 2,000+ manual hours/year.
Improved Patient Experience: Reduces wait times and ensures faster, coordinated responses even during emergencies or doctor unavailability.
UiPath products used (select up to 4 items)
UiPath Agent Builder
UiPath Apps
UiPath Data Service
UiPath Integration Service
UiPath Maestro
UiPath Orchestrator
UiPath Robots
UiPath Studio
Integration with external technologies
Gmail, Outlook
Agentic solution architecture (file size up to 4 MB)
Sample inputs and outputs for solution execution
Input: Information given by the patient to book an appointment (Name, ID number, Doctor and Time slot)
Output: Booking Confirmation mail, Lab Test and Pharmacy Mail sent to the patient.
Other resources
All Resources:
Solution Architecture:
PPT:
Extended Demo Recording:
PDD:
BPMN Diagram:
