Problem with Get Outlook Mail Message Activity; Error: The operation has timed out

[girojasg (Gabriela Rojas)]

Hi Everyone

I have a project where I am using Get Outlook Mail Message Activity. When I run this project from Uipath Comunity Studio 2019.7 , I get this error: “The operation has timed out”
But, If I run the project from Studio 2019.6 it works fine.
Please, someone knows how can I resolve this problem??

Thanks in advance!!
Regards,

[lakshman (Ganta lakshman)]

@girojasg

Update Uipath.Mail.Activities package and then try once.

[girojasg (Gabriela Rojas)]

Hi @lakshman

The version installed was 1.2.6863
I updated to 1.5.1, but the message error is the same.

Regards,

[JDoshi (Jeet Doshi)]

Hi @girojasg I am also facing the same issue. Did you find any resolution of this issue. Please post here if you find one.

[vadim]

Hi.
The problem is reproduced in 2018.4.5 with the same result.
But it works on 2019.7.0.

[JDoshi (Jeet Doshi)]

Hi,
I am facing the same issue in 2019.7.0

[vadim]

Problem resolved.
An antivirus can detect suspicious activity especially in Get Outlook Messages Activity executing. Adding UIPath executor into whitelist or disabling antivirus helps to resolve this problem.

[ajitbhatt (Ajit)]

how do you add uipath executor to whitelist ?

[abialy (Adrian Biały)]

Hi All,

I have the same issue.
The problem is that sometimes getting outlook messages works ok and sometimes not. If I have small amount of e-mails to proceed, it doesn’t crash but when I have more e-mails, there is a timeout.

[symgntkn (Seyma)]

I had the same issue. And I solved it by increasing the TimeoutMS property of activity. Like 150000

[abialy (Adrian Biały)]

It worked, thanks a lot

[Not_A_Robot]

Had the same issue.
The inox that I was reading was to large/ heavy for UiPath to read within the given TimeOut.
I check the OnlyUnreadMessages and found no errors anymore. Meaning that you have three options:

1. Increase the TimeOut
2. Reduce the Inbox
3. Enable OnlyUnreadMessages

Hope this helps other in the future as well.

[sybasha (syed)]

What if the timeout occurs once in a very long time, we can assume its because of mail server down issue

[sandip_shahane]

I have also the same issue i.e. “Get Outlook Mail Messages: The operation has timed out.” please provide me solution.

[darshan_bagrecha]

it did not worked , any other solution?

[Vignesh_Venkateshwaran_US]

Please open your outlook on administrator mode and check . it works.