Problem connecting external app to Orchestrator API

Help Orchestrator
,
1

Hello there,
I’m having a problem when I try to connect an external application to Orchestrator through its API.
I have created the necessary in the external applications section but when I try to get the authorization the browser is redirected to this page and doesn’t make the callback:

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My application is set up like this:

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Can someone give me a hand?

Thanks

2

It seems you provided an incorrect value for the callback URL. That’s why it is redirecting incorrectly.

In the Orchestrator external application and in your application, you need to provide your application callback URL.

If you don’t know your third-party application callback URL, check the documentation.

3

Thanks for the answer but that’s not it. I have checked and the callback URL is the one provided by the application.

4

Hello Javi,
Could you please try creating external application in Cloud using Application Scope rather than User Scope?

5

Hi Dilip,
when I use Application scope I get this error

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6

the issue can be any one of the following

please check

  1. API Configuration: Double-check the configuration settings on the Orchestrator API. Make sure you have the correct API URL, authentication details, and any other required parameters.

  2. Callback URL: Ensure that the callback URL you provided in the external application matches the one configured in Orchestrator. Any mismatch here can lead to authentication issues.

  3. Firewall and Network Issues: Check if there are any firewall or network restrictions that might be preventing the callback from reaching the external application.

  4. Logs and Diagnostics: Look for logs or diagnostic information in both the Orchestrator and external application. They might provide more details on what’s going wrong.

  5. Browser Issues: Sometimes browser extensions or settings can interfere with callbacks. Try using a different browser or an incognito/private browsing window to rule out any browser-related issues.

  6. Token Expiry: Ensure that the tokens you are using for authentication haven’t expired. If they have, you might need to refresh them.

  7. Orchestrator Version: Make sure you are using a compatible version of Orchestrator with the external application. There might be API changes between versions.

Give these a shot and let me know if any of them shed light on the issue.

7

I have rechecked the configuration and everything is correct. The application its not mine, its Messagebird, so I can’t check the firewall configuration but I asume it is correct. I have cloud orchestrator so I don’t think there is any problem with version or firewall. Can you think of something else that could help?

8

please check the assistant connection
check machine is available or not
and also licenses

9

Hi, I still haven’t been able to connect my app. I tried connecting postman with user scope and it worked but my app still won’t connect. I’m not sure what is it that I’m doing wrong but if it works for postman shouldn’t it also work for my app? (sorry for the late reply)