@Florent_Salendres and I were discussing whether a Front Office Robot could potentially be paused whilst in the middle of a job. The purpose of this would be to allow an agent to temporarily do something else whilst the robot is half way through it’s duties.
Do you think this would be useful? If so, how could it be implemented? Would it be done at the presentation level (e.g. in the process design) or by using a call to the service? We believe that the option for pausing the service is not currently enabled.