Has anyone faced this issue in outlook, whether this can be resolved through UiPath
Assuming this is an unattended robot session. If yes, then it is not advised to have Outlook installed on the robot machine. Please discuss with the IT team to uninstall Outlook and migrate the process to use Office 365 (O365) / Graph API activities as these are the recommended and supported approach for unattended robots.
we are using graph APi only for mails. but we are using outlook to convert .eml and .msg files to pdf files for a process.
ok then it could be user session issue on resources, please try to convert .msg to pdf using headless browser option.
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Thanks, solved it using creating a library
You can Use Microsoft Graph API to convert Office 365 emails into PDF using UiPath.
https://graph.microsoft.com/v1.0/users/{user}/messages/{message-id}/$value?format=pdf
user is the email address or user ID
message-id is Unique ID of the specific email returned by Get Mail activity (mail.Id)
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