Orchestrator machine problems

It’s not the exact error, but seems to be an known issue until 20.10 is released the text “Connected, Unlicensed” it should provide a more detailed error to lead you in the right direction.

Known issue: As we are slowly introducing a new method of auto-updating the robots, you will see in Orchestrator under User Sessions your version as being non-compliant. This does not affect functionality in any way and the message will disappear after we release the 21.10 version and you’ll get updated.

As for the license error to help you diagnose the issue you can open your Orchestrator Settings of the Studio/Robot, hover over the text “Connected, Unlicensed” and it will reveal a more detailed error message without having to attempt an action with Studio or running a job with Assistant.

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The first thing you’ll want to check is if you have allocated any licenses to your Orchestrator by going to your Cloud Portal > Admin > Tenants > Edit License Allocation and make sure the appropriate license and number of licenses have been issued. See the following document for more details.