Orchestrator Install Fails at 75% : Failed to execute MSI package? 2020.4.2

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1

I am standing up Orchestrator for the first time in our environment. I get to 75% completion of the install and then it fails.

The logs are not very helpful to me, maybe someone else can make sense of them?

T22:15:07]i000: ExecuteMsiMessage: Log = Message type: 0, Argument: 1033
T22:15:07]i000: ExecuteMsiMessage: Log = Message type: 1, Argument: UiPath Orchestrator
T22:15:07]i000: ExecuteMsiMessage: Log = Action 22:15:07: Rollback. Rolling back action:
T22:15:07]i000: ExecuteMsiMessage: Log = Orchestrator_UpdateConfigurationAndDatabase
T22:15:07]i000: ExecuteMsiMessage: Log = Orchestrator_ApplyDbMigrations_Rollback
T22:15:15]i000: ExecuteMsiMessage: Log = ExecXmlFile
T22:15:15]i000: ExecuteMsiMessage: Log = Installing Windows Firewall configuration
T22:15:15]i000: ExecuteMsiMessage: Log = Rolling back Windows Firewall configuration
T22:15:15]i000: ExecuteMsiMessage: Log = Copying new files
T22:15:20]i000: ExecuteMsiMessage: Log = Creating folders
T22:15:21]i000: ExecuteMsiMessage: Log = Updating component registration
T22:15:23]i000: ExecuteMsiMessage: Log = Message type: 2, Argument: 1
T22:15:23]i000: ExecuteMsiMessage: Log = Message type: 2, Argument: 1
T22:15:23]i000: ExecuteMsiMessage: Log = 1: 2 2: 0
T22:15:23]i000: ExecuteMsiMessage: Log = 1: 2 2: 1
T22:15:23]e000: Error 0x80070643: Failed to install MSI package.
T22:15:23]e000: Error 0x80070643: Failed to execute MSI package.
T22:15:23]e000: Error 0x80070643: Failed to configure per-machine MSI package.
T22:15:23]i000: ExecutePackageComplete: UiPathOrchestrator.msi complete.
T22:15:23]i319: Applied execute package: UiPathOrchestrator.msi, result: 0x80070643, restart: None
T22:15:23]e000: Error 0x80070643: Failed to execute MSI package.
T22:15:23]i000: ExecutePackageBegin: UiPathOrchestrator.msi - should execute: False
T22:15:23]i318: Skipped rollback of package: UiPathOrchestrator.msi, action: Uninstall, already: Absent

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2

There was an issue with Database permissions that I overlooked and the installation wasn’t able to create the database.

I was only able to locate this problem by running the platform installer, finding the temp folder that the orchestrator msi was placed in during install, copy the msi out, cancel the platform install, then run the msi installer.

At the end of the msi installer it produced the “failed to create BD” error and rolled back the install.

With this information I was able to identify the problem.

I searched the logs for the platform installer and it does not mention any issues with the DB and its creation.

I am unsure why that error does not appear in the install logs for the platform installer but I think it is a large oversight for them to be excluded.

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