Orchestrator certificate issue

[Manojsahoo (Manoj kumar Sahoo)]

Hi Team,

our orchestrator certificate is expired and we are trying to setup it up with a self signed certificate, but getting the below error while logging to the orchestrator, could you please help with this issue.

An unhandled exception was thrown by the application.
WindowsCryptographicExceptionKeyset does not exist

[Palaniyappan (Palaniyappan P)]

Hi

This can occur when UiPath orchestrator is trying to access a certificate that does not exist or that is not accessible. This can happen if the certificate is expired, if it is not installed in the correct location, or if the user does not have permission to access the certificate.

Make sure that the certificate is valid and not expired.

If you are using a self-signed certificate, you will need to add the certificate to the Trusted Root Certification Authorities store on the computer where UiPath is installed.

Check this thread for troubleshooting

Could not find a certificate with subject ****. Make sure there is such a certificate in the **** - Troubleshoot Steps

Issue : [image] Solution : Please verify the Certificate on the server where it is being installed. Navigate to IIS -> Server Certificate -> Select The Certificate Details (Issuer Name) Copy the name and provide during Installation. [image] ​ From the screenshot, which has been shared, it seems the certificate is missing or not created. Verify the certificate you are using for binding. I would suggest creating an self signed SSL certificate and bind for now. Later you can change the bi…

Cheers @Manojsahoo

[vinitha_yachamaneni]

@Manojsahoo Hi

In simple terms, the error is telling you that the application (Orchestrator) is trying to access a cryptographic key or certificate, but it cannot find it because it doesn’t exist or is not accessible. This is often caused by problems with certificates or keys used for secure communication.

If your Orchestrator certificate has expired, and you are trying to replace it with a self-signed certificate, ensure that the new certificate is properly configured and installed on the server. Expired certificates can cause key-related errors.