You have not provided output and Extract Metadata.
I am not aware much about ExtractMetada XML.
Coming to your case there is no much scope for this as your data is not structured data so my advise for you is to use string operations like split and arrange it as you need.
You can share one page of your pdf so that I can provide you sample XAML on how to go with it.
Until you share me raw data I cannot provide XAML.
split it into lines and assign it to array, so first 14 lines will belong to one agent and other 14 to next agent .
Now you have to work on each line to get desired information.