We are using integration services to fire off automations for processing emails for data ingestion. For the past few days, most of the ‘New Email Received’ triggers are firing automations twice a few moments apart. All of the automations that are firing have been set up for at least a month, some a year or more, and I’ve not changed anything in the environment that I am aware would affect this. Anyone have a similar issue and a solution?
Did you check if there’s any auto-reply/auto-FW email coming to bot id from any user?
@jrhalstead Looks like the trigger may be picking up the same email event more than once, rather than the automation logic itself running incorrectly. I’d suggest checking the Office 365 connection (try reauthorizing once), and also verify if the mailbox has any rules or shared access that could cause duplicate events.
As a safe approach, you can also add a duplicate check using Message ID / InternetMessageId so the same email doesn’t get processed twice even if the trigger fires again
I am facing similar situation, Can you elaborate a bit more?