Hello
I have an outlook disconnected trigger that gets triggered multiple times for one single email (2 /3 )
Why could that be?
I checked and there is only one mail
Hi @adext01
Have you done this below things
- After the trigger Immediately Mark as Read OR
- Move the email to another folder after processing.
Regards
Gokul
Hi @adext01
Might be the mailbox sync refresh reports the same email again, especially if the mail is moved by rules or re-marked unread or if multiple profiles cache it.
Use Message-ID filtering to avoid duplicates.
Happy Automation
Did you reduce the trigger time to 1 or 2 mins? If so increase to 5 mins or so as it is observed when trigger time is reduced this is occuring
So if polling is done for 5 mins or above this can be avoided
Cheers
go to integration services ->connections → select the outlook connection → there you will see trigger interval/polling interval
cheers
Anil I checked, trigger is by default 5min, should I increase more?
need not increase
but is it occuring recurring ? or did it happen only once?
try to increase to 10 mins and check if it fixes..generally issue is seen with 1 or 2 mins previously
cheers
error occurs for all mails, gets triggered by the same email multiple times
are you sending or replying to email in the process if so is it addressed to bot as well? if so it could trigger multiple
cheers
no i am not, the job just gets triggered for same mail
you can click on 3 dots near trigger and check the view traces..you can see and may be report if its for same email or for reply of the email etc
cheers