Integration service triggers two jobs for one mail where only one job should be triggered

Help Orchestrator
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1

so we are using outlook connector and created trigger to trigger a process when a mail is received with subject line. but issue we are facing is when a user sends a mail it triggers two jobs for one mail received. if I keep a polling time of 1 minute two job gets triggered in one minute interval and when polling time is 2 minute it triggers two jobs in 2 minutes interval for same mail. sometimes even 3 jobs gets triggered for single mail received.

the mail is read as soon as the job is triggered

2

Hi @Akshay_Suryawanshi

Ensure the email is marked as “read” or moved to a different folder once processed. This prevents the trigger from reading the same email again.

Try to increase interval 5-10 minutes.

Happy Automation

1 Like
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The mail is marked as read still integration service triggers the job

4

@Akshay_Suryawanshi

the recommended polling limit is 5 minimum as less than that can cause such issues

cheers