MDM is not connecting to Android device on latest version from 20.10

Hi Team,

I am not able to connect to android device from 20.10 version onwards, it is throwing key not present, disconnecting status but iOS is working and connecting fine.

Please help me out on this.


Hi @BasiReddy

Could you share more details about the errors you are getting?

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Hi @loginerror,

We are using Browserstack real devices to execute all the test cases. So far we executed all the test cases in iOS device but when I tried to execute from android, it is not connecting.

We found the issue by changing the UiPath.Mobile.Activites package version. It is working perfectly fine on below 20.8.0 but after that version it is not working. I have attached screenshot FYI…

Hi @BassiReddy !

Could you please share with us:

  • the exact error you see in MDM (is it just “key not present” ?)
  • errors from UiPath source, if any, in Windows Event Viewer
  • what connection details do you have for your device and app , in MDM so we can try to reproduce the issue (of course leaving aside any private browserstack connection details)

Thank you,

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