Jira Scope Failure

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1

Hello UiPath

I have a problem with connecting to Jira using Jira Application Scope. I have generated an API key on the administration panel.

Jira application scope requires a secure string for the API key so I saved it as a credential on Orchestrator. But testing the activity i got this error:
“Jira Scope: Authentication information is invalid. Please check your credentials and try again.”

I tested my credentials directly in Jira browser and all is working fine. Same user i used into the Jira Scope, Jira is using MFA authentication when testing the browser.

I’m populating this properties into the Jira Scope
Authentication Type as Api Token.
Api Token: Api value generated by Jira
Username: my Jira User

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2

@Erick_Siliezar

Welcome to the community

You dont need to provide client id or secret if auth type in api token…please remove the same

Also I hope in credential asset you provided the right password and no inverted comma are needed at start and end

Cheers

3

Thank you, I was trying using Auth2 that’s the reason because I used that configuration. Using Api and providing only username and the token it’s not working . Of course i was using log messages before to verify the credential values.

4

@Erick_Siliezar

Are the same creds working on postman?

Did you happen to check the inner exception from locals panel?

Cheers

5

I didn’t understand when you mentioned “check the inner exception from locals panel”.

Is there any other option to verify to root cause, from UI Path?

6

If you using API token try removing value from oath2 block and see if it is working fine
You are using the Jura scope activity right ? @Erick_Siliezar

7

Yes I did, I removed all unnecessary propeties and the issue still there. Currently, my company is using MFA to authenticate to Jira. Can be the reason of the failure?