The Bot Monitor Logs from Microsoft SCOM and Trigger Bots based on SLA pre defined and in Parallel it create Ticket in ServiceNow tool with running Pre requisite PUTTY/Support Command to capture information for L1 Support Engineer to save time and drive solution based on outcome and reduce downtime.
Industry categories for this use case: Information Technology and Services
Skill level required: Advanced
UiPath Products that were used: UiPath Studio, UiPath Action Center, UiPath Apps, UiPath Orchestrator
Other applications that were used: Microsoft SCOM, ServiceNow, Email, PowerShell Tool
Other resources: -
What is the top ROI driver for this use case?: Improve customer experience