IT Logs Monitoring and triggering workflow
Use Case Description
The Bot Monitor Logs from Microsoft SCOM and Trigger Bots based on SLA pre defined and in Parallel it create Ticket in ServiceNow tool with running Pre requisite PUTTY/Support Command to capture information for L1 Support Engineer to save time and drive solution based on outcome and reduce downtime.
AS-IS WORKFLOW, TO-BE WORKFLOW
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Other information about the use case
Industry categories for this use case: Information Technology and Services
Skill level required: Advanced
UiPath Products that were used: UiPath Studio, UiPath Action Center, UiPath Apps, UiPath Orchestrator
Other applications that were used: Microsoft SCOM, ServiceNow, Email, PowerShell Tool
Other resources: -
What is the top ROI driver for this use case?: Improve customer experience
