There’re no problems with my user.
Anyway, @Roxana_Stratila may be the best person for your issue
Thank you for bringing this to our attention. We will investigate this. Can you please help us by forwarding us at firstname.lastname@example.org the ‘Course completion’ email you received when finishing the course the first time?
thanks for response. Unfortunately i don’t have cert with me Since currently i am not using org email id which mentioned in my profile is that the reason ?
We don’t know at this moment and will have to investigate. After a user completes the Foundation training, an automatic email is triggered and sent to the user, informing them that they have completed the course. Please forward that email to us and we will be able to check why you can’t download the diploma.