Iphone App no objects in response

Help Orchestrator Mobile
1

Hi,
When I try to open the Orchestrator app on my iPhone it asks the usual, on prem or cloud account. When I chose my automation cloud account and sign in, I get a message saying.
Error: There were no objects in this response.

When I sign into a web browser instead of the app, it works fine.

I sometimes used to get this error when it defaults to My Workspace, but usually I can just change that to look at Production environment and carry on. Today, its just not signing in, so I dont get a chance to check or change environments.

I have cleared data from the app, I have deleted and reinstalled the app. Same behaviour.
What is going on? I see a previous similar case which is closed, saying it was an issue at UiPath side… What issue and has this returned?

2

Hi,

FYI, recently, this problem is often reported, like the following topic.
It seems UiPath side matter but not fixed yet.

Regards,

3

Thanks for the info. Any idea if they are even working on a fix, how do we see this or indeed how long until fixed?

4

Hi,

Unfortunately, I’m not sure about it. If you have an enterprise license, it may be better to contact with official support of UiPath.

Regards,

5

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