Inconsistent issue: Cannot communicate with the browser, please check the UiPath extension

Hello everyone,

I’m facing an intermittent issue in one of our processes where some transactions fail with the following error: Cannot communicate with the browser, please check the UiPath extension.”

Interestingly, this does not happen for all transactions in the same run -some are processed successfully while others fail, even though they follow the exact same steps. Moreover, most of the transactions that fail on one run are processed successfully on the next attempt.

To temporarily resolve the issue, I’ve been re-installing the UiPath extension, which allows the bot to run smoothly for the rest of the day. However, the same issue reappears after some tim.

My infrastructure team suggested it might be code-related. While I understand that possibility, the inconsistent nature of the issue — and the fact that the same code works fine for other transactions and after reinstalling the extension — makes me question whether the root cause really lies in the code.

Could there be any known reasons why the extension might stop functioning correctly between runs? Any suggestions would be appreciated.

Best regards,

@Maria_Carlao,

It’s not a code issue but related to policy and the browser add in. Go through this FAQ and also share with your infra team. Get it fixed with the suggested solutions.

Hi @Maria_Carlao

Please follow below link for same issue,

@Maria_Carlao

it would relate to the group policy settings which your IT team would maintain again…if specific registry keys are modified then this issue can occur..please check and validate the group policy settings

detailed issues here(first issue of not installed can be ruled out)

cheers

try adding more time out to open browser. This helped me to solve one of the recent issue in my organization

@Maria_Carlao