How to troubleshoot in production environment when Production VM cannot be accessed

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1

Hello,
Can anyone pls tell me once bot is deployed in Prod Server and there is a problem then as a developer what are the ways to troubleshoot those problem? If developer doesnot have access to that VM then what ways he/she can troubleshoot?

2

Hi @Debosree_Roy

Alternative:
Step 1. Do you have access to the UiPath developer source scripts and folder? The bot running in Prod Server is the last approved bot scripts.

Step 2. The group/person managing Prod Server - can they access the UiPath robot logs files. The UiPath robot log files can reveal the issues.

3

Yes, I’ve access to UiPath developer source scripts and folder but not to Prod VM machine.
So, as a developer where shall I look into/access the logs ? Also, is it possible to see somewhere in Prod orchestrator to understand the problem?

4

Hi @Debosree_Roy

The Prod VM machine robot execution logs is located in %LocalAppData%\UiPath\Logs.

If your robot is connected to Orchestrator, look at Orchestrator job status under Logs page.

References:
Robot logs
Orchestrator job status

5

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