How to pass multiline Description while raising ServiceNow incident using API call

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1

Hi All,

I’m trying to add multiline description and also want to add data table rows in description while raising ServiceNow incident through API using HttpClient activities. I tried using ‘\n’ and ‘\n’, but I’m unable to do so.

This is how I wanted incident description to be -

Hi team,

We see the following blocking sessions .Please clear them immediately.

INST_ID MACHINE USERNAME STATUS SID SERIAL# MINS_RUNNING SQL_ID HASH_VALUE BLOCKING_SESSION BLOCKING_INSTANCE PROCESS
4 xyz-o101b xyzLREAD ACTIVE 7325 265 1.15 9q5n 1868 X Y 9552

Regards,
XYZ team

Below are the details I’ve used -

EndPoint URL - https://xyz.service-now.com/api/now/table/incident

Body -
{“short_description”:“”,
“description”:“”,
“assignment_group”:“”,
“watch_list”:“”,
“caller_id”:“”}

I’ve used Simple Authentication here.

I’m able to raise incident without new line but with new lines it’s giving error.

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Can anyone please help here it’s urgent?

2

“line one” + VbCrLf + “line two”

3

Hi @postwick , I’ve passed

"Hi Team, "+VbCrLf+“Please check…”

But that’s not working…

“{"error":{"message":"Exception while reading request","detail":"The payload is not valid JSON."},"status":"failure"}”

Ticket Body -

@"
{
““short_description””:““Sel - Printer””,
““description””:““Hi Team,
Please check the “”,
““assignment_group””:”“NA””,
““watch_list””:““arpit.sharma””,
““caller_id””:““RPA Bot””
}"

4

Show us the JSON you’re trying to send.

5

\n isn’t working because you have to escape the \ for JSON. Try \\n instead of \n

6

Below is the Json data I’m trying to send -

And in Description = "Hi Team, +VbCrLf+ Please check the ".

@"
{
““short_description””:““Sel - Printer””,
““description””:““Hi Team,
Please check the “”,
““assignment_group””:”“NA””,
““watch_list””:““arpit.sharma””,
““caller_id””:““RPA Bot””
}"

You want me to try and pass in assign -
Description = "Hi Team, \n Please check the "

7

You don’t put the +VbCrLf+ inside the string.

"Hi Team, " + VbCrLf + "Please check the "

8

You don’t put the +VbCrLf+ inside the string it’s a constant variable.

"Hi Team, " + VbCrLf + "Please check the..."

Again, though, \n should work but you have to escape the \:

"Hi Team,\\nPlease check..."

9

It’s reflecting like -

image

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image

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image1081×523 29.1 KB

10

Don’t use the VbCrLf and the \\n at the same time. Use just the \\n inside the string.

{"short_description":"Sel - Printer",
"description":"Hi Team,\\nPlease check the ",
"assignment_group":"NA",
"watch_list":"arpit.sharma",
"caller_id":"RPA Bot"
}
11

I haven’t used VbCrLf and \\n at the same time time…

image

12

Hi @arpitsharma1.sharma

Try with

<br><br>

I am using this with ServiceNow UiPath activities and it works.

13

Thanks Rahul, that worked… :slight_smile:

I had one more requirement that is after new line I need to add data table too in description of SNOW ticket. Can you help me that ?

14

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