Hi @ClaytonM @balupad14 @Florent_Salendres
while doing email automation in CRM
While sending email after selecting correct template i have certain placeholders which needs to be replaced.
Problem is after replacing placeholders i am not getting the same format as i was getting while selecting template
here are the steps i have done
Pick the template and update the mail body in CRM (During this time format is correct means colourful lines, bold letters, images etc.)
Copy the entire content to clipboard and store in a variable
Perform string operations like replacing the placeholders
Paste back the updated variable contents using hotkey in the mail body ( this time all the formating is being removed and normal text like notepad contents are being generated.)
Any possible reason
Do we have any alternate solution.