How to connect to Gmail account, with a delegated service account with SSO?
The functionality is different based on the 3rd party service to which the connection is being tried.
In a nutshell, when a new connection is created, the user is redirected to the 3rd party service authentication page -> the 3rd party service completes the authentication and then sends the token -> This token is used to keep the connection alive.
When SSO is configured between user machine and the 3rd party service provider, the SSO is performed immediately after the redirection to the 3rd party service provider. This behavior is controlled by the latter and is beyond the control of Integration service.
Depending on the service, the IT/Security Administrator should be able to provide more options. Below are a few approaches known to work (based on the customizations):
- Use an incognito browser/a browser that does not leverage SSO
- Exclude UiPath or a specific browser from SSO in the 3rd party service configuration
- Log in with the Service Account on Windows -> To UiPath -> Create Connection (here the SSO will use the service account as it is logged into the machine)
- Use a machine that does not have SSO configured.