Forum FAQ - UiPath SSO login for all our services

Getting Started with UiPath
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UiPath SSO login for all our services

This document is part of our beginners guide.

This article covers all scenarios you might encounter when using our UiPath SSO login on our different platforms.

What is UiPath SSO login?

UiPath SSO login is used to authenticate your activity across all our services. This makes it easy for you to use our products, to learn from our free Academy and to engage other users on our Forum or our Community site.

The UiPath SSO comes from an account on our Automation Cloud (cloud.uipath.com). The same account is also directly used on our marketplace.uipath.com.

Unfortunately, there is currently no way to change the email of that source account. **This means that you cannot change your email that you use on cloud.uipath.com or marketplace.uipath.com.

Managing your UiPath SSO account

Workarounds for UiPath services that do not allow you to change your email

Automation Cloud

If you want to keep using the same Automation Cloud account but authenticate with a new email address, you can invite your other email to be an administrator of both Automation Cloud as well as your Community Orchestrator instance.

This way you can get access to your old resources without the need to copy everything over to your new account.

See how to manage your Automation Cloud accounts here:

UiPath Marketplace

For marketplace.uipath.com you would need to create a new account. This means that your components on the Marketplace cannot be transferred to another account. The rest of your user data, such as Forum badges or Academy progress is fetched from our other platforms (mainly, Forum and Academy.

This way even your fresh account will sync everything nicely, as long as the email will be changed on these other platforms.

See below how to change your email on each UiPath service that allows that

And this brings us to the other platforms that work a bit differently and do allow you to change the email. It is possible because these services only use UiPath SSO for authentication while storing their own user data.

Basically, for these two platforms (Forum and Academy), you can authenticate with your UiPath SSO account and as long as the email of that UiPath SSO account matches the one on the site you are logging in to, it will log you into the correct user.

Changing your Forum email

You can change the email of your Forum account in your Forum user preferences. After you verified the new email on the Forum, you will be able to log in to that account with the UiPath SSO account with a matching email.
Important
This will only work out-of-the-box if your second email is not already associated with another UiPath SSO account on our Forum (this could have happened if you have previously made a new user with your other email on the Forum).
For those situations, please contact us at @Forum_Staff and we will either remove the other Forum user or remove the association to the UiPath SSO account for the other email.

Changing your Academy email

You can change the email in your Academy user preferences.
In case you encounter any issues, please contact our Academy Support .

UiPath SSO and browser session

The authentication session is shared between the platforms. If you happen to be logged in on platform.uipath.com and you then try to login to Forum, it will take over your current session and log you in to the Forum user that matches your platform.uipath.com.

This might not be desired if you try to work with two different accounts.
For that, there are two solutions:

  1. Before accessing the Forum, log out of your account on platform.uipath.com

  2. Use a browser with two different profiles, i.e. Chrome.

Known issues

  1. If you used any of the available social logins (Google, LinkedIn or Microsoft) to log in to your account, you will no longer be able to use basic authentication (email/password). This is a security measure.

    As such, the password reset form will not do anything and will silently fail → you will not receive a password reset link
    (our team is working on improving your experience in this regard).

  2. In a rare scenario the authentication service may throw an exception upon login attempt. The outcome is that your account will be locked and any attempt to log in will return “Authorization failed” message (regardless of the platform, be it Forum, Connect, Academy, cloud.uipath.com or other ones :open_mouth:)
    If it happens to you, do not hesitate to contact our Cloud Platform support. They will be able to sort it out for you :slight_smile:
    If you are an Enterprise customer, you can contact our Automation cloud team here:
    Contact Cloud Technical Support

Please let us know if you encounter any other issues.

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@loginerror Is this the only way :sweat_smile: Is there no way to transfer our Components back to us ?

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Hi @supermanPunch

Feel free to contact our Connect team via the support form available on Connect. There might be more options by now that are available on a case by case basis.

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@loginerror I have done this already and have sent a request tickets to all the platforms, Connect, Academy and Cloud Paltform.

I have done this as well, Is there anything else to be done, I just fear my data that I have got till now is going to be lost :sweat_smile:

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I don’t think you should fear your data being lost. The steps you took should be enough.

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@loginerror Yes. The Cloud, Academy, Certification accounts were migrated to my new mail ID, and that was all possible thanks to the Support provided by the respective Portals Support members. I am very grateful to them :blush:

But I have still not received any information on the Connect Profile Migration :sweat_smile:

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A post was split to a new topic: How to automatically login with SSO