How To Collect System Information From A Windows OS?

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How to collect system information from a Windows operating system to effectively troubleshoot UiPath products?

Introduction: The steps that need to be taken when attempting to collect the system information from Windows Operative Systems using the Microsoft System Information tool.

Objective:
Microsoft System Information (Msinfo32.exe) gathers information about a Windows OS and displays a comprehensive view of your hardware, system components, and software environment. The significance of these reports lies in their utility for UiPath Product Support Engineers, who can utilize and analyze them to diagnose issues associated with the computer or server that have the potential to impact the performance of UiPath products.

Compatibility:
This utility is present in basically all the recent Microsoft OS including Windows 8, 8.1, 10, and 11.
Regarding the Windows Server OS, the tool is present in Windows Server 2012, 2016, 2019, and 2022.

Steps to collect the Windows System Information:

  1. Open the Windows Search bar
  2. Type "msinfo32" to locate the System Information tool
  3. Right-click on "System Information" in the search results and choose "Run as administrator". By running Msinfo32 as an administrator, a more complete report is obtained as access to detailed system information is available.

  1. Once the tool is open, navigate to the "File" option at the top-left corner and select the "Save" option
  2. In the File Explorer window that appears, provide a name for the report and choose the destination path for the exported file
  3. After setting the parameters, click on "Save" to initiate the report generation. This process may take a few minutes to complete
  4. Send the resulting file to the UiPath Product Support Team.



System Information File Sections:

  1. System Summary: Overview and helpful summary of the computer's hardware and OS version
  2. Hardware Resources: Details on hardware components, IRQs, and memory addresses. In the Hardware Resources category, the following subcategories are available
    • Conflicts/Sharing: The Conflicts/Sharing subcategory lists all I/O ports, memory addresses, and IRQs that are being shared or are conflicting on the computer.
    • DMA: The DMA subcategory displays all DMA resources and status.
    • Forced Hardware: The Forced Hardware subcategory displays any hardware devices with forced settings. The screen is empty if no hardware has forced settings.
    • I/O: The I/O subcategory displays all I/O resources and the devices using them
    • IRQs: The IRQs subcategory lists all IRQs, the device name using each IRQ, and its status
    • Memory: The Memory subcategory lists the memory address resources, the devices using those resources, and their status
  3. Components: The Components category contains all information about the components and hardware detected in a computer. In this category, the following subcategories are available,
    • Multimedia: The Multimedia subcategory lists each of the audio and video codecs installed on the computer with file location, version, size, and date created.
    • CD-ROM: The CD-ROM (compact disc read-only memory) subcategory displays CD-ROM, DVD (digital versatile disc), and other disc drives installed and detected by Windows.
    • Sound Device: The Sound Device subcategory lists detected sound cards and other audio devices with associated drivers.
    • Display: The Display subcategory lists detected video cards and other display adapters with associated drivers and resources
    • Infrared: The Infrared subcategory lists all detected Infrared adapters and devices.
    • Input: The Input subcategory contains input device information.
    • Modem: The Modem subcategory lists all internal and external dial-up modems that are detected.
    • Network: The Network subcategory contains information about the installed network adapters, protocols, and WinSock.
    • Adapter: The Adapter subcategory lists all network-related adapters, including wired and wireless adapters, with their IP address and other network information with drivers and other information.
    • Protocol: The Protocol subcategory lists all the communication protocols installed on the computer. Many of these protocols are network-related.
    • WinSock: The WinSock subcategory lists installed Winsock drivers.
    • Ports: The Ports category contains the Serial and Parallel subcategories that list detected serial port devices and parallel port devices.
    • Storage: The Storage category contains the four subcategories below, all related to the interfaces and devices that store data on your computer.
    • Drives: The Device subcategory lists each drive letter, file system, and size information.
    • Disk: The Disks subcategory gives more details about each detected drive, including manufacturer, model, interface, and partition information. In this section, you find information about your hard drive or SSD (solid-state drive), including its capacity (size).
    • Printing: The Printing subcategory displays all local and networked connected printers and any printer utilities.
    • Problem Devices: The Problem Devices subcategory lists any devices that are encountering problems.
    • USB: The USB (universal serial bus) subcategory displays all USB host controllers.
  1. Software Environment: The Software Environment category contains the following remaining subcategories, all related to the software installed and running on the computer.
    • System Drivers: The System Drivers subcategory lists the system drivers installed on the computer and their location and status.
    • Environment Variables: The Environment Variables subcategory lists the system environment variables and their values.
    • Network Connections: The Network Connections subcategory displays any detected network connections to your computer.
    • Running Tasks: The Running Tasks subcategory lists all the running tasks when the System Information window is opened.
    • Loaded Modules: The Loaded Modules subcategory displays all modules installed on the computer with version, manufacturer, and file path information.
    • Services: The Services subcategory lists all of the Windows services on the computer and whether they're running or not running.
    • Program Groups: The Program Groups subcategory lists all the program groups shown in the Start menu.
    • Startup Programs: The Startup Programs subcategory provides a full list of all programs that start up each time your computer starts, with their file location.
    • OLE Registration: The OLE Registration subcategory displays all OLE (Object Linking and Embedding registrations on the system.
    • Windows Error Reporting: The Windows Error Reporting subcategory lists system errors that have occurred, when they occurred, and their details.