How to Automate Phone Calls via Webex in UiPath?

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Dear Forum,

I am working on a project where I need to automate phone calls through Webex, and I’m wondering if it’s possible to achieve this directly using UiPath. Specifically, I’d like to know:

  1. Can UiPath interact with Webex to initiate phone calls?
  2. Are there any specific activities or packages that support Webex phone functionalities?
  3. Has anyone successfully implemented a similar automation, and if so, could you share any best practices or tips?

If UiPath cannot directly interact with Webex for phone calls, are there any alternative solutions or integrations you would recommend?

Thanks for any guidance or examples you can share!

Best,
[Finnnnnn]

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Hey @FINNNNNNNN
You can try automating phone calls through Webex using UiPath and Webex’s API capabilities.
Webex provides APIs that allow external applications to interact with its services, including initiating phone calls. By integrating these APIs with UiPath, you can automate call initiation.

UiPath offers an Integration Service that facilitates connections with various third-party applications. While there isn’t a dedicated activity for Webex phone functionalities, you can utilize the HTTP Request activity to interact with Webex APIs.

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Thank you @pikorpa

But this function is just allowed in the cloud version, right?
I’m thinking about using it in a standalone scene.

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Hey @FINNNNNNNN
You’re right, the UiPath Integration Service is cloud-based.
But you can use the HTTP Request activity in UiPath to directly interact with the Webex API. Even in an on-premises setup, as long as you have internet access, API calls are doable. Just set up the API key or OAuth manually.

1 Like
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Thank you @pikorpa
I’ll give it a try!

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